Shipping Terms

Thank you for using the iturena.shop website. We are committed to providing safe, stable, and efficient delivery services to our customers in the US market. These shipping terms explain order processing, domestic delivery, logistics cooperation, import and export standards, and related transportation regulations.

Please read these terms carefully before submitting your order. By using our services, you agree to abide by the following shipping policies.

1. Delivery Area

We currently only provide domestic shipping services within the United States.

This website does not provide international shipping services and does not accept delivery requests to addresses outside the United States. All orders must be delivered to a valid address within the United States, including eligible residential addresses, commercial addresses, and other legal delivery addresses.

If a customer submits an international address or a delivery address that cannot be verified, we reserve the right to cancel the order and notify the customer.

2. Order Processing Time
   We will begin processing the order after the customer completes payment and confirms the order.

General order processing times are as follows:

Processing completed within 1-3 business days after order confirmation;

Logistics delivery will be arranged after order processing is completed;

Processing time may be extended on weekends, holidays, or special circumstances.

Order status and delivery information will be notified to the customer electronically when available. 3. US Domestic Shipping Time

We offer standard domestic delivery service within the United States.

Typically: Standard domestic shipping time is approximately 3-7 business days; however, delays may occur in remote areas, due to weather conditions, peak holiday seasons, or logistical disruptions.

The above times are for reference only; actual delivery times may be affected by the carrier’s transportation arrangements.

4. Logistics and Transportation Partners

To ensure safe and efficient delivery of orders to our customers, we may partner with professional logistics and transportation service providers, including but not limited to:

United Parcel Service (UPS)

FedEx Corporation

United States Postal Service (USPS)

Other qualified third-party logistics partners.

We will select the appropriate logistics method based on order details, delivery address, and transportation efficiency.

Delivery information, tracking information, and related services generated during the logistics and transportation process are provided by the corresponding transportation partner.

5. Shipping Tracking

After order shipment, if tracking services are provided, we will send relevant logistics tracking information to the customer.

Customers can check the delivery status through the tracking system provided by the logistics service provider.

If your order’s logistics information hasn’t been updated for an extended period, please contact us promptly. We will assist you in tracking the shipment.

6. Import/Export Standards and Compliance Requirements
   Since we only provide domestic delivery services within the United States, all orders are processed according to U.S. domestic transportation standards.

For all aspects involving the supply, warehousing, or transportation processes, we comply with applicable U.S. laws, regulations, and industry standards, including:
U.S. relevant trade and transportation regulations;
Applicable customs and import management requirements;
Product transportation safety regulations;
Applicable federal and state regulations.

We are not responsible for international import/export declarations, customs duty payments, or overseas transportation matters arranged by our clients.

7. International Transportation Policy
   Currently, we do not provide international transportation services.

We cannot deliver to countries or regions outside the United States and are not responsible for:
International transportation arrangements;
Cross-border logistics services;
Customs declarations;
Import taxes and fees;
Overseas delivery-related costs.

If our transportation scope changes in the future, we will publish relevant notices on our website.

8. Receiving Responsibility
   When submitting an order, customers should ensure that they provide accurate and complete delivery information, including:
   Recipient’s Name;
   Delivery Address;
   Contact Information;
   Other necessary information.

Additional costs may be incurred due to delivery issues caused by incorrect addresses, inability to receive goods, or refusal to sign for the delivery. The customer shall bear all related responsibilities.

9. Delivery Delay Notice
   Delivery may be delayed in the following circumstances:
   Extreme weather;
   Natural disasters;
   Peak holiday travel periods;
   Logistics company operational adjustments;
   Force majeure;
   Other circumstances beyond our control.

We will do our best to assist customers in resolving delivery issues, but we cannot guarantee delivery on schedule in all cases.

10. Package Damage or Loss

If a customer receives a package that is visibly damaged, we recommend that the customer contact us immediately and provide the necessary information or relevant proof.

We will verify the situation with our logistics partners and assist in handling the related issues.